FAQs

Effective Date: June 2, 2026

1. What types of products do you offer?

We offer a wide range of personalized and promotional products, including business cards, flyers, banners, mugs, apparel, signage, gifts, and more—all designed to help promote your brand or celebrate special occasions.

2. Can I customize my product?

Absolutely! Most of our products can be customized with your own text, logo, or design. You'll be guided through the customization process on each product page.

3. How do I place an order?

Simply browse our store, select your desired product, upload your design or customize it online, and proceed to checkout. If you need assistance, please contact us and we'll be happy to help.

4. What file types do you accept for uploads?

We accept common file formats including JPG, PNG, PDF, and SVG. For the best print quality, we recommend uploading files with a resolution of at least 300 DPI.

5. How long does it take to receive my order?

Orders are typically processed within 1–3 business days. Shipping within the United States and Canada generally takes 3–7 business days, depending on your location and selected shipping method.

6. Do you offer rush or expedited shipping?

Yes. Expedited shipping options may be available at checkout depending on the product and destination. If you have an urgent order, please contact us before placing your order.

7. Can I make changes to my order after placing it?

Because customized products enter production quickly, changes or cancellations can only be requested within 1 hour of placing an order. Please contact us immediately if changes are needed.

8. What if I receive a damaged or incorrect item?

We are committed to delivering high-quality products. If your order arrives damaged, defective, or incorrect, please email accounts@charmnetworkglobal.com within 7 days of delivery and include your order number and photos of the issue.

9. Do you accept returns?

Due to the customized nature of many of our products, returns are only accepted for defective, damaged, or incorrect items. Please review our Return & Refund Policy for complete details.

10. Is my personal information secure?

Yes. We use secure payment processing and industry-standard security measures to protect your information. Your personal information is handled in accordance with our Privacy Policy.

11. Do you ship internationally?

Currently, we ship only to addresses within the United States and Canada. We are actively working to expand our shipping services to additional countries in the near future.